At Linkiipal, we believe clear communication is essential to a successful rental. That’s why we created an easy-to-use messaging center, available through both the Linkiipal website and mobile app.

Contacting a Listing Owner

There are three ways to communicate with a listing Owner:

• LinkiiTalk

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LinkiiTalk is the best option for general questions before starting a booking request. From the item’s details page, select LinkiiTalk to begin a conversation with the Owner.

• Get More Info

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Select Get More Info on the item’s details page when you have a specific question about the item before booking it.

You’ll be asked to provide basic rental information to create a pre-booking request. Once the Owner responds, you’ll be prompted to review the details and make a payment to confirm the booking.

• Booking Confirmation Messages

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If you have a question about a confirmed reservation, you can communicate with the Owner through the booking details page.

Go to Reservations, select the applicable booking, and then select Details. Enter your message in the conversation box and send it directly to the Owner.

This conversation can also be used to coordinate pickup, iDeliver, WeDeliver, or return arrangements related to the booking.

Communication Policy and Privacy

To protect the safety and privacy of our members, an Owner cannot initiate contact with a Renter unless there is a confirmed booking. However, an Owner may respond when a member initiates a conversation through LinkiiTalk or Get More Info.

Once a booking is confirmed, both the Owner and Renter can communicate through the booking’s conversation area.

Never share sensitive information—including bank account details, Social Security numbers, passwords, payment-card information, or verification codes—through LinkiiTalk. Linkiipal will never ask you to send this information through the messaging center.

If you receive a suspicious message or notice potentially fraudulent activity, report it to Linkiipal immediately.