Cancellation Policy

Plans can change. Before canceling a rental, review the rules below to understand your cancellation options and refund eligibility.


Who can cancel a booking?

 

Only the Renter can cancel a confirmed booking through Linkiipal’s cancellation process.

Owners must honor confirmed bookings. If an Owner cannot provide the item, they must contact Linkiipal support immediately.

Before a booking is confirmed, the Renter may withdraw the pending request, and the Owner may decline it.

 

Cancellation timing and refunds

 

Cancellation timing is measured from when the cancellation is submitted through Linkiipal to the confirmed rental start time.

 

Cancellation Timing Refund Eligibility
Cancel at least 72 hours before the rental starts Full refund, excluding collected any applicable fees.
Cancel at least 24 hours but less than 72 hours before the rental starts

A cancellation fee applies. The applicable charge and refund are governed by the booking terms shown on Linkiipal Terms and Services.

 

Same-day and short-notice bookings

 

 

Bookings made less than 24 hours before the rental starts, including same-day bookings, cannot be canceled by the Renter and are non-refundable.

Please review the item, rental schedule, and pickup or delivery arrangements carefully before confirming your booking.

 

How to cancel

 

Submit your cancellation through the booking’s cancellation option on the Linkiipal website or app.

Sending a message to the Owner does not cancel your booking. Cancellation timing is based on when your cancellation is submitted through Linkiipal.

 

Need help?

 

If you have questions about a cancellation or cannot find the cancellation option, contact support@linkiipal.com.