FAQ/Help

Welcome to the Linkiipal Help Center.

Find answers about renting, listing items, identity verification, payments, delivery, account management, and more.

If you cannot find the answer you need, contact us at support@linkiipal.com.


 

About Linkiipal

What is Linkiipal?

Linkiipal is a local rental marketplace that connects neighbors who have useful items with neighbors who need them.

You can rent or list items across diverse categories, including tools, equipment, event supplies, recreational gear, trailers, and more. Rentals are available by the hour, day, week, or month.

How does Linkiipal work?

Owners list items they want to rent out. Renters search for nearby items, select their preferred rental period, and submit a booking request.

Once the Owner accepts the request, the Renter can receive the item through direct pickup, iDeliver, or WeDeliver, depending on the options available for that listing.

Does Linkiipal own the listed items?

No. Most items are listed by independent Owners. The rental agreement is between the Owner and the Renter, while Linkiipal provides the marketplace and supporting services.

Where is Linkiipal available?

Linkiipal is designed to operate in supported locations where its payment and verification services are available. Item selection and service availability depend on your location.

Creating and Verifying Your Account

How old do I need to be to use Linkiipal?

You must be at least 18 years old to create an account, rent items, or list items on Linkiipal.

Is identity verification required?

Yes. Linkiipal uses identity verification to help create a safer and more accountable rental community.

What does “Screened” mean?

“Screened” means you completed Linkiipal’s registration verification by submitting a valid government-issued identification document preferably a driver’s license.

A Screened account can explore the platform, but booking and listing remain locked until full identity verification is completed.

How do I become Identity Verified?

When you first attempt to book or list an item, you will be asked to complete full identity verification using one of the available methods:

  • Instant Identity: Pay the one-time verification fee and complete the secure Stripe Identity process.
  • LinkiiVerify: Complete Linkiipal Manual Verification using the requested identification materials.

Once approved, your account receives the Identity Verified badge, and booking and listing features are unlocked.

Will I need to pay the Instant Identity verification fee again if my attempt fails?

No. After paying the one-time verification fee, you may retry the verification process without paying another Linkiipal verification fee.

What is LinkiiVerify?

LinkiiVerify is the user-facing name for Linkiipal Manual Verification, a no-fee alternative to Stripe Identity.

You may be asked to submit:

  1. A selfie while holding an accepted government-issued identification document.
  2. A second selfie while holding a handwritten six-digit verification code generated by Linkiipal, together with the current date.

Can Linkiipal require me to verify my identity again?

Yes. Linkiipal may require re-verification when necessary for account security, fraud prevention, regulatory compliance, or marketplace safety.

Renting an Item

How do I find something to rent?

Set your location, enter the item’s name you need in the search bar, and browse the available listings. You can review the item description, price, availability, delivery options, and Owner information before requesting a booking.

What rental periods are available?

Every Linkiipal listing offers Renters the flexibility to rent an item:

  • By the hour
  • By the day
  • By the week
  • By the month

Owners must enter a separate rental rate for each of these four rental periods.

Who sets the rental price?

The Owner sets the item’s hourly, daily, weekly, and monthly rental rates. All four rental periods are offered by Linkiipal by default and must have a corresponding rate.

How do I list an item?

Provide accurate information about the item, including:

  • Product title and description
  • Category
  • Clear and current photographs
  • Hourly, daily, weekly, and monthly rental rates
  • Pickup location
  • Availability
  • Pickup and delivery options
  • Security deposit, if applicable
  • Operating instructions or safety requirements

How do I book an item?

  1. Open the item listing.
  2. Select your rental date and time.
  3. Choose an available retrieval method, pickup or delivery method.
  4. Review the price and booking details.
  5. Submit your booking request.
  6. Wait for the Owner to accept the request.

Your booking is not confirmed until the Owner accepts it.

What happens if the Owner does not respond?

The request remains pending until the Owner responds or the allowable response period expires. If the booking start time passes, the request may be marked as expired, and you will need to submit a new booking.

Can an Owner accept a booking after its start time has passed?

No. An expired booking cannot be accepted. The Renter must submit a new request with a valid future rental time.

How will I receive the item?

Depending on the listing, you may be able to choose:

  • Pickup: You collect the item directly from the Owner.
  • iDeliver: The Owner delivers and retrieves the item.
  • WeDeliver: Linkiipal coordinates delivery and retrieval.

Do I need to confirm that I received the item?

Yes. After receiving the item, you should confirm receipt through Linkiipal.

What should I do before accepting an item?

Inspect the item and confirm that:

  • It matches the listing.
  • It appears safe and operational.
  • Required parts and accessories are included.
  • Its condition is accurately represented.
  • You understand how to use it safely.

Report any concern before completing the handoff.

When does a rental become completed?

The Owner must confirm that the item has been returned and received. This confirmation is required for pickup, iDeliver, and WeDeliver rentals.

Hourly Rentals and the 30-1-30 Rule

What is the 30-1-30 Rule?

The 30-1-30 Rule applies to hourly bookings and provides:

  • Up to 30 minutes before the booked hour for pickup or delivery.
  • The full booked hour for use.
  • Up to 30 minutes after the booked hour for return or retrieval.

For example, if an item is booked from 2:00 PM to 3:00 PM:

  • Pickup or delivery window: 1:30 PM–2:00 PM
  • Rental use period: 2:00 PM–3:00 PM
  • Return or retrieval window: 3:00 PM–3:30 PM

A return after 3:30 PM may be considered late.

Does the 30-1-30 Rule apply to delivery orders?

Yes. It applies to hourly bookings completed through pickup, iDeliver, or WeDeliver.

Does the grace period give me extra usage time?

No. The two 30-minute windows are intended for pickup, delivery, return, or retrieval. They do not extend the booked usage period.

Pickup, iDeliver, and WeDeliver

What is direct pickup?

Direct pickup means the Renter collects the item from the Owner at the agreed location and returns it according to the booking details.

What is iDeliver?

iDeliver is an Owner-operated delivery option. The Owner delivers the item to the Renter and retrieves it after the rental.

The Owner sets the delivery rate, and the system calculates the applicable round-trip delivery charge based on the distance between the item’s pickup location and the Renter’s address.

What is WeDeliver?

WeDeliver is Linkiipal’s delivery and retrieval service. When available, Linkiipal coordinates a driver to collect the item from the Owner, deliver it to the Renter, retrieve it after the rental, and return it to the Owner.

Listing Items as an Owner

How do I become an Owner?

After becoming Identity Verified, add your payout information and complete the required Owner setup. You can then create listings and accept booking requests.

Can I be both an Owner and a Renter?

Yes. An Identity Verified user may switch between Owner and Renter activity while keeping both capabilities available.

How do I list an item?

Provide accurate information about the item, including:

  • Product title and description
  • Category
  • Clear and current photographs
  • Rental price
  • Pickup location
  • Availability
  • Pickup and delivery options
  • Security deposit, if applicable
  • Operating instructions or safety requirements

What items can I list?

You may list eligible items permitted by Linkiipal’s policies and applicable law. Prohibited, unsafe, illegal, recalled, counterfeit, or inaccurately described items may not be listed.

Who sets the rental price?

The Owner sets the rental price for the listing.

Can I charge a security deposit?

Yes. Owners may set a security deposit where permitted. The amount and applicable terms must be clearly displayed before checkout.

Can I offer delivery?

Yes. Depending on availability, an Owner may activate:

  • iDeliver and set a per-mile delivery rate.
  • WeDeliver after confirming service availability with Linkiipal.

    Booking Changes and Cancellations

    Can I cancel a confirmed rental?

    Confirmed rentals may be canceled by the Renter through the available cancellation process. Any applicable refund or fee will depend on the timing and circumstances of the cancellation.

    Can an Owner cancel a confirmed rental?

    Owners do not use the standard Renter cancellation process. If an Owner cannot fulfill a confirmed booking, the Owner should contact Linkiipal support immediately.

    What happens if I return an item late?

    The Owner may request a late fee. Linkiipal may review the booking schedule, communications, and return information before determining whether the fee applies.

    Can I extend my rental?

    No, Linkiipal does not support rental extension at this time.

    Payments, Fees, and Security Deposits

    How are payments processed?

    Linkiipal uses Stripe to process payments. Linkiipal does not directly store your complete payment-card information.

    Can I save my payment method?

    Where available, you may choose to save a payment method securely through Stripe for future transactions.

    When will I see the complete booking price?

    The available price breakdown is displayed during checkout before you submit the booking. It may include:

  • Rental charges
  • Delivery charges
  • Security deposit
  • Taxes
  • Other disclosed fees

  • How long do refunds take?

    Processing time depends on the payment method, Stripe, and your financial institution. Even after Linkiipal issues a refund, it may take additional business days to appear in your account.

    How do Owners receive rental earnings?

    Owner payouts are sent through the supported payout system after applicable requirements are satisfied. Processing times may vary based on booking status, account standing, banking institution, and payment-provider review.

    What happens to a security deposit?

    When a security deposit applies, it is held according to Linkiipal’s payment and deposit procedures. A claim does not automatically mean the entire deposit will be transferred to the Owner.

    The amount released, refunded, or applied to a claim depends on the documented circumstances.

    Damage, Theft, and Item Protection

    What should I do if an item is damaged during a rental?

    Document the damage with clear photographs or video and report it through Linkiipal as soon as possible. Do not attempt a repair unless authorized.

    Keep all relevant messages, receipts, and supporting information.

    What should I do if an item is lost or stolen?

    Notify the Owner and Linkiipal immediately. When appropriate, file a police report and provide the report number and supporting documentation.

    Does Linkiipal offer item protection?

    Eligible rentals may qualify for protection against covered accidental damage, theft, or total loss, subject to the applicable protection terms, exclusions, documentation requirements, and claim review.

    A qualifying payout may be limited to up to 50% of the item’s current market value.

    Is every loss automatically covered?

    No. Coverage depends on eligibility, the circumstances of the incident, the available evidence, and compliance with Linkiipal’s protection requirements.

    Reviews and Communication

    Can Owners and Renters review each other?

    Yes. After a completed rental, both the Owner and the Renter may leave a public review.

    Can I edit or remove a review?

    Review editing or removal is subject to Linkiipal’s review policies. Reviews may be removed if they violate platform rules, contain prohibited content, or are proven to be fraudulent.

    How should I communicate with another user?

    Use LinkiiTalk, Linkiipal’s in-platform communication feature, whenever possible. Keeping communication on the platform helps preserve booking information and provides a record if assistance is needed.

    What should I do if another user asks me to pay outside Linkiipal?

    Do not send payment outside the platform. Report the request to Linkiipal support.

    Off-platform payments may expose you to fraud and may not qualify for Linkiipal assistance or protection.

    Safety and Marketplace Conduct

    How can I stay safe during a rental?

  • Keep payments and communication on Linkiipal.
  • Review the other user’s profile and verification status.
  • Inspect the item during the handoff.
  • Follow all operating and safety instructions.
  • Use appropriate protective equipment.
  • Report suspicious or inappropriate conduct.

  • What conduct is prohibited?

    Users may not engage in fraud, harassment, threats, discrimination, unsafe conduct, illegal activity, payment avoidance, account manipulation, or misrepresentation.

    What should I do in an emergency?

    Contact local emergency services first. After the immediate danger has passed, notify Linkiipal so the incident can be documented and reviewed.

Account and Privacy

How do I update my account information?

Open your account settings to update the information available for editing. Some verified information may require support assistance or re-verification before it can be changed.

Does Linkiipal track my GPS location?

No. Linkiipal does not continuously track users through GPS. Location information may still be used when you provide an address, search an area, arrange a handoff, or request delivery.

How is my identity information handled?

Information submitted through Stripe Identity remains within Stripe’s verification environment according to Stripe’s applicable practices.

Materials submitted through Linkiipal Manual Verification are maintained separately within Linkiipal’s secure systems.

How do I delete my account?

You may request account deletion through the Linkiipal app or website.

Accounts with active rentals cannot be deleted until those rentals are completed.

What happens after I request account deletion?

Your account becomes inaccessible, and your profile, listings, and reviews are hidden. Linkiipal provides a 15-day account-recovery period before permanent deletion.

Can I restore my account?

Yes. If you restore the account within the 15-day recovery period, your eligible account information and activity will return to their previous status.

After the recovery period expires, the deletion may become permanent, subject to information Linkiipal is legally required or permitted to retain

Troubleshooting

I cannot book or list an item. What should I check?

Confirm that:

  • You are signed in.
  • You meet the minimum age requirement.
  • Your registration verification is complete.
  • You have completed full identity verification.
  • Your account is in good standing.
  • Your payment or payout information is valid.
  • The item and selected dates are still available.

If the issue continues, contact Linkiipal support.

My payment was declined. What should I do?

Verify your card information, billing address, available balance, and any security restrictions placed by your financial institution.

You may also try another supported payment method or contact your bank.

I am not receiving notifications.

Check that:

  • Notifications are enabled in the Linkiipal app.
  • Your device allows Linkiipal notifications.
  • Your email address and phone number are correct.
  • Linkiipal messages are not being filtered as spam.
  • Your internet connection is active.

The other user is not responding. What should I do?

Send a message through LinkiiTalk and allow a reasonable response period. If the booking or handoff is time-sensitive and the user remains unavailable, contact Linkiipal support.

I left something inside a returned item. What should I do?

Contact the Owner or Renter immediately through LinkiiTalk. Linkiipal cannot guarantee the recovery of personal belongings, but support may assist with communication when appropriate.

Contact Linkiipal Support

Still need help? Contact us:

Email: support@linkiipal.com

When contacting support, include:

  • Your full name
  • The email address or phone number connected to your account
  • The booking or order number
  • A brief description of the issue
  • Relevant photographs, receipts, or screenshots

Never send passwords, complete payment-card numbers, or other unnecessary sensitive information by email.

Linkiipal — Effortless rentals, endless opportunities.